PacificPillows Coupons & Promo Codes

Shipping and handling to the continental United States by ground service is $4.00 regardless of the size of the order placed. Next day shipping is substantially more and varies based upon where the item is being sent. Shipping to Hawaii, Alaska, PO Boxes, US territories, US protectorates, APO/FBO addresses, and other US minor outlying islands varies based upon where the item is being sent. All orders placed before Noon Eastern Monday-Friday will be shipped the same day. Orders placed after Noon Eastern Monday-Friday will be shipped the next business day. Orders placed after Noon Eastern and on Saturday, Sunday or a Federal Holiday will ship the following Monday. We do not ship orders to any location outside of the United States. We do not ship orders to addresses that are not registered with your credit card company. We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under Address Verification Guidelines. Orders shipping by ground should arrive within 7 days after the order is placed; however, please allow for 8 days.

We accept returns within 30 days of the date that the order was placed on our website. Any item can be returned for any reason providing that the item is in BRAND NEW condition. Upon receipt of the item we will refund your credit card with the full purchase price of the item. However, shipping is not refundable for any reason. If you need to return your order you will need to contact us by email at sleepwell@pacificpillows.com before you return your order. We will issue a return authorization number (RA number) to be written on the box and the address where the item should be sent. At this point it will be your responsibility to return/pay for any costs of returning the item to Pacific Pillows. Any items returned without RA numbers will be refused.